Need Help?

Here you can find answers to frequently asked questions about Yellow Images. For more detailed information please contact us.

I can't find a required item on your website!

Just write us and we’ll create a mockup for you for free! Send us a brief with your request. The feature is available only for Annual Yellow Ticket holders.

I've purchased Yellow Ticket and want you to create a new mockup for me. How much does it cost?

We create mockups for Yellow Ticket holders absolutely free. All you need is to send us a brief.

I've placed an order for a new mockup. How long will it take to create it?

We can’t guarantee any specific time frames for completing your order. Turnaround time on requests depends on our current workload and the complexity of your request. Apparel and vehicles mockups demand more time to create than common packaging. To speed up the process it will be useful to have drafts (technical drawings), high quality references of required packaging, patterns of clothing, etc.

I've purchased PSD file on your site but instead of it I've got a TIFF file. What should I do?

We create our mockups in TIFF format to make them suitable for all versions of Adobe Photoshop. You just need to open your file in Photoshop. Your TIF file contains all proper layers etc. You can save it as PSD file if you wish.

Can I get a sample of PSD mockup to see how it works?

Yes, you can download Free PSD Demo Mockups at Discounts & Freebies (scroll down to see Free Mockups). Don’t miss that you need to have an account for download them.

How to display my design on a mockup?

We’ve prepared a detailed instruction how to use a mockup. There you can find answers to all such questions. If something is not clear, please contact us.

I got an error message when trying to make a payment by using credit card. What should I do?

This error can occur because your card provider declines the transaction for some reasons. Please contact your bank and ask them to flag your orders from source Yellow Images as OK.

What is the difference between Standard License and Enhanced License?

You can find all information about our Licenses here. If you need any more information, please contact us.

Did something go wrong?

Please feel free to get in touch with us and we’ll be happy to help!

If you can’t find a required mockup on our site, or don’t know how to use a mockup, or have any special questions, look at this sections.

Have difficulties with using our mockups?

Take a glance at this instruction we’ve prepared special for you!

Searching for a mockup which is not represented on our stock?

Send us a job brief, and we’ll create such a mockup for you! The feature is available only for Annual Yellow Ticket holders. Please take a look at the Yellow Ticket Plans.

Can't find an answer you are looking for?

Please contact our Support Team and we’ll be happy to help you.


Need Help?

Here you can find answers to frequently asked questions about Yellow Images. For more detailed information please contact us.

I can't find a required item on your website!

Just write us and we’ll create a mockup for you for free! Send us a brief with your request. The feature is available only for Annual Yellow Ticket holders.

I've purchased Yellow Ticket and want you to create a new mockup for me. How much does it cost?

We create mockups for Yellow Ticket holders absolutely free. All you need is to send us a brief.

I've placed an order for a new mockup. How long will it take to create it?

We can’t guarantee any specific time frames for completing your order. Turnaround time on requests depends on our current workload and the complexity of your request. Apparel and vehicles mockups demand more time to create than common packaging. To speed up the process it will be useful to have drafts (technical drawings), high quality references of required packaging, patterns of clothing, etc.

I've purchased PSD file on your site but instead of it I've got a TIFF file. What should I do?

We create our mockups in TIFF format to make them suitable for all versions of Adobe Photoshop. You just need to open your file in Photoshop. Your TIF file contains all proper layers etc. You can save it as PSD file if you wish.

Can I get a sample of PSD mockup to see how it works?

Yes, you can download Free PSD Demo Mockups at Discounts & Freebies (scroll down to see Free Mockups). Don’t miss that you need to have an account for download them.

How to display my design on a mockup?

We’ve prepared a detailed instruction how to use a mockup. There you can find answers to all such questions. If something is not clear, please contact us.

I got an error message when trying to make a payment by using credit card. What should I do?

This error can occur because your card provider declines the transaction for some reasons. Please contact your bank and ask them to flag your orders from source Yellow Images as OK.

What is the difference between Standard License and Enhanced License?

You can find all information about our Licenses here. If you need any more information, please contact us.

Did something go wrong?

Please feel free to get in touch with us and we’ll be happy to help!